Returns Policy

Last updated: March 25, 2025

Company Information
Ovohoki (Thanh Nguyen)
2616 Loomis Dr, San Jose, CA 95121, United States
Email: support@ovohoki.com | Phone: +1 (815) 515-6572
Support Hours: Mon–Fri, 9:00 AM–6:30 PM EST

Returns Process

We understand that sometimes returns are necessary, and we aim to make this process as seamless as possible. To initiate a return, please contact our support team via our “Contact Us” page within 180 days of receiving your product.

For faster assistance, please provide the following details in your request:

• Name on the order
• Order number
• Detailed description of the issue
• Photos illustrating the problem
• Preference for a replacement or refund

Note: We are not responsible for customer errors such as spelling or grammatical mistakes, issues with original images, or ordering mistakes. Please review your order carefully before completing your purchase.

Return Eligibility

• Timeframe: Returns are accepted within 180 days of receiving your order.
• Condition: Items must be in original condition: unwashed, unworn, with tags attached, and include the sales receipt.

Please note:

• We do not accept returns for sale or clearance items.
• Items returned that are not in the required condition may be subject to rejection.

Return Shipping

• We offer free returns for damaged or defective products.
• For all other returns, the cost of return shipping is free.

Return Procedure

1. Contact Support:
   • Email us at support@ovohoki.com with your return request. You’ll receive an approved return address after the request is reviewed.
2. Prepare Your Return Package:
   • Include a printout of your purchase confirmation email with the returned items.
   • Package the items securely to avoid damage during shipping.
3. Ship the Package:
   • Ship the package to the provided return address using your local post office or courier service.
   • Ensure you get a tracking number and share it with us for monitoring.
4. Confirmation & Processing:
   • Once we receive your return, we will send a confirmation email.
   • You will be notified by email whether your refund or replacement request has been approved.

Help & Support

If you have any questions or need assistance with your return, please don’t hesitate to reach out to us via our “Contact Us” page.

At Ovohoki, customer satisfaction is our top priority, and we are dedicated to ensuring that your shopping experience is as smooth as possible. We’re here to help every step of the way.