Refund Policy

Last updated: March 25, 2025

Company Information
Ovohoki (Thanh Nguyen)
2616 Loomis Dr, San Jose, CA 95121, United States
Email: support@ovohoki.com | Phone: +1 (815) 515-6572

Support Hours: Mon–Fri, 9:00 AM–6:30 PM EST

Order Exchanges

Please review your order details carefully—such as size, design, and quantity—before completing your purchase. We are unable to process exchanges for errors in these selections. If you need to make any changes, you can cancel your order within 24 hours and place a new one with the correct details. For assistance, our support team is here to help.

Order Cancellations

• Timeframe: Orders can be canceled within 24 hours of placing them.
• Cancellation Fee: To cancel your order, please contact us at support@ovohoki.com within 24 hours.

Returns and Refunds

We accept returns for eligible items within 180 days from the delivery date. After this period, the order is considered final, and no refunds will be issued. Returns and refunds are allowed under the following conditions:

Eligible for Return or Refund:

• Items that arrived damaged or broken
• Products that differ in design, size, or material from the original order
• Incorrect items received
• Significant deviations from the product description

Ineligible Items for Return or Refund:

• Items that have been worn, washed, or altered
• Defective items not due to our oversight
• Items lacking original tags
• Items with minor, fixable thread issues

Returned items must be in their original condition and packaging.

Refund Claim Requirements

To submit a refund claim, please provide the following:

• Shipping label or receipt
• Proof of purchase
• Evidence of defects (e.g., photos)
• Relevant communications (such as email screenshots)

Return and Refund Process

1. Contact Us:
   Email your refund inquiry to support@ovohoki.com with all necessary documentation.
2. Eligibility Review:
   We will review your claim and respond within 2–3 business days with confirmation of eligibility.
3. Return Instructions:
   After receiving confirmation, follow the instructions provided. Only send your return package after receiving a confirmation email with the return address.
4. Return Shipping:
   Please include the carrier’s tracking number for returned items. Note that customers are responsible for the return shipping cost.

Refund Processing Time

Refunds are typically processed within 2 business days after we receive your returned items. Once we confirm receipt via email, we will issue a full refund, including original shipping costs. If you encounter delays beyond 10-15 days, please contact your bank or credit card company for further assistance with your refund.

Important Notes

• Our return policy is valid for 180 days from the delivery date.
• Return shipping costs are your responsibility. We are not liable for any damages or losses that occur during the return shipping process.
• For issues related to ineligible requests or lost returns, customers will need to handle these matters independently.

Before initiating a return, please contact our Support Team for assistance.

Contact Us

If you have any questions or concerns, please reach out to us through the Contact Us page.
We are dedicated to providing exceptional customer service, and your satisfaction is our top priority.